Privacy Policy
Effective Date: June, 2023
Thank you for using Osel Vend, an universal vending machine management software application developed by Osel Technologies Pvt Ltd. Osel Technologies is composed of multiple affiliated companies operating globally , with Manufacturing plant in India and Design Centre in Canada. Osel group collectively offer a wide range of products, services, and solutions to our valued customers.
This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our several Applications such as Osel Vend Enterprise portal. By accessing or using the Application, you agree to the terms of this Privacy Policy.
1.1 Personal Information: We may collect certain personal information from you when you use the Application, such as:
- Name
- Email address
- Phone number
- Location details
- Payment details
- Prepaid card details including unique card value
- Media access (with your explicit permission)
1.2 Non-Personal Information: In addition to personal information, we may collect non-personal information automatically when you use the Application. This may include:
- Device information (e.g., device type, operating system)
- Usage information (e.g., log files, IP addresses, browser type)
- Statistical data and analytics (e.g., number of vends, payment history,machine related alerts, duration of door open, etc)
- Feedbacks and suggestions
2. How We Use Your Information
2.1 Personal Information: We may use the personal information we collect for the following purposes:
- To provide and maintain the Application's functionality
- To process payments and manage transactions
- To communicate with you, including responding to your inquiries and providing support
- To personalize and improve your experience with the Application
- To send you important notices, updates, and promotional materials.
- To facilitate agreement between customers, partners or distributors.
2.2 Non-Personal Information: Non-personal information collected is used to analyze trends, administer the Application, improve our services, and gather demographic information for internal purposes.
3. Information Sharing and Disclosure
3.1 Service Providers: We may share your personal information with third-party service providers who assist us in operating the Application and providing our services refer list here:
|
Entity Name |
Country |
Type of services |
|
Microsoft Azure |
India |
Cloud Computing Service |
|
Razor Pay |
India |
Payment Gateway |
|
PayTM, PhonePe |
India |
UPI |
|
M-Swipe |
India |
Credit Card/ Debit Card |
These service providers are contractually bound to protect your information and only use it for the purposes specified by us.
We may disclose your personal information for the purpose of processing cashless payments, including but not limited to credit card providers, specific acquirers and credit card clearing services, payment gateways, banks, and other relevant entities involved in the payment process.
3.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information
4. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, please note that no data transmission or storage method is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Retention
We will retain the information we collect, unless instructed otherwise by you or our customer (as applicable), in accordance with applicable laws. This retention is necessary to ensure the provision of our services, fulfill our legal obligations, resolve disputes and enforce our agreements, if necessary.
5.1 Data Storage :Your personal information may be stored on servers located outside of Canada, including in the United States. When we transfer your personal information outside of Canada, we will take reasonable steps to ensure that your information is protected in accordance with Canadian privacy laws.
6. Third-Party Links
The Application may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of such third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.
7. Children's Privacy
The Application is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised version on our website or through other reasonable means. It is your responsibility to review this Privacy Policy periodically for any updates or changes.
9. Refund and cancellation policy
A. Operator Refund and cancellation policy
1. The operator user has the flexibility to cancel the subscription plan at any time; however, the cancellation will take effect at the end of the billing cycle.
2. Our service operates on a postpaid model, and thus, we do not have a refund policy in place.
3. In the event of a payment failure, if the amount is debited, a refund will be initiated automatically to the source payment account. Please note that the processing time for refunds may vary depending on the policies of banks or wallet operators.
B. Consumer Refund and cancellation policy
1. Consumer can cancel the order anytime during the payment process.
2. In the event of payment failure or if the machine does not dispatch the product, and payment is debited, a refund will be initiated automatically to the source payment account. Please note that the processing time for refunds may vary depending on the policies of banks or wallet operators.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@oselvend.com